Frequently asked questions

It’s simple: choose the product you want, select the quantity and add it to your cart. Then head to checkout, enter your contact and delivery details, choose your payment method and confirm your order. Once you’ve placed it, we take care of the rest — carefully packing it and sending it on its way.

Yes — your checkout is protected with secure encryption, so your personal and payment details stay safe while you shop. You can pay by credit card, and we only use your information to process and fulfil your order. For more details, you can always check the policy page.

We pack your order with care, but if the parcel arrives damaged, please note it with the delivery agent as soon as you receive it. If you need help after that, contact us right away so we can look into it with you. We’re here to help you keep the process as smooth as possible.

If you need to cancel, email us right away at hello@babyjack.me with the subject line "Cancellation". Please include your name, order number and the items you purchased, so we can help you quickly. A short reason is welcome (though not required). We can only cancel orders that have not yet left our facility; if your parcel is already on its way, please follow our Returns & Refunds process instead.

Yes — wholesale enquiries are very welcome. If you are a retailer, toy store, gift shop, or corporate client, send us a message with a brief overview of what you need, and we will get back to you with the next steps.